Return & Refund Policy

The Exotics Group store is operated by Exotics Group, LLC, a Washington limited liability company. Questions about an order, a return or a refund: store@exoticsgroup.com.

Returns

You can return most items within 30 days of delivery (or of pickup, for orders collected in person). Items must be unused, unwashed and in their original condition and packaging, with any tags still attached.

How to start a return

Email store@exoticsgroup.com with your order number (it begins with the code on your receipt, for example EG-1001) and the items you would like to return. We'll reply with return instructions. Please don't send items back before we've replied, so we can match the parcel to your order.

Return shipping is paid by you, except where the item arrived damaged or defective, or we sent the wrong item (see below).

Refunds

Once we receive and inspect your return, we'll refund you to your original payment method within 7 business days. Your bank or card issuer may take a few additional days to show it. Original shipping charges are not refunded unless the return is due to our error.

We do not charge a restocking fee.

Items that can't be returned

• Digital products and downloads, once access has been delivered.
• Gift cards.
• Event tickets and event or rally entries.
• Personalized or made-to-order items, unless they arrive damaged or defective.

This doesn't affect your rights if one of these items is defective or not as described.

Damaged, defective or wrong items

If something arrives damaged or defective, or isn't what you ordered, email us within 30 days of delivery with your order number and a photo. We'll send a replacement or a full refund, including the original shipping, and we'll cover the cost of returning it.

Canceling an order

You can cancel any order for a full refund until it ships. Email us with your order number as soon as possible; once an order has shipped it is handled as a return instead.

Shipping delays and pre-orders

If we can't ship your order within the time we stated — or within 30 days if we didn't state a time — we'll email you with a revised ship date and the option to cancel for a full refund. Pre-orders can be canceled for a full refund at any time before they ship.

Gift cards and store credit

Gift cards have no expiration date and no fees. Store credit issued for a refund or a return does not expire.

Contact

Exotics Group, LLC · store@exoticsgroup.com
See also our Terms of Service.